FAQ | Ummu Fazwill

FREQUENTLY ASKED QUESTIONS

Is Ummu Fazwill Halal Certified?

We are a 100% muslim–owned company. All of our food preparation process are using halal ingredients managed by a Muslim chef.
What is the time of delivery?

Lunch will be delivered from 10:00 am to 1:00 pm. Dinner will be delivered from 3:30 pm to 7:00 pm.
How do I make a reservation?

You may WhatsApp us at 8874 0514 we would love to get in touch personally.
When should I place the order booking?

We strongly encourage customer to place the order at least 3 months before your EDD so as not to be disappointed.
My due date is only an estimate. What happens if I deliver much earlier or later?

Once you have a confirmed booking, we will deliver the meal upon your request, even if it is much earlier or later than the expected due date.
How are the meals being delivered?

Our delivery partner is sourced from a third party company and are doing meal deliveries exclusively for Ummu Fazwill, not sharing delivery compartment with other vendors. Bags are allocated for delivery. Meals are packed in disposable wares and are delivered in a thermal bag. Please be reminded that the thermal bags are to be returned to our delivery personnel on a daily basis by hanging on the door.
How do I activate the service delivery?

You may WhatsApp us at 8874 0514 to activate your service delivery, by making the balance payment and indicating the date to start your meals.
When is the balance payment collected?

Balance payment is to be made a day before the meal delivery. You may WhatsApp us at 8874 0514 to make payment. We are unable to collect cash. We reserve the right to terminate the service if payment is not paid on time.
How will I know what is the menu for the day?

When you start your meal package, we will let you know which day of the menu you are on. The menu rotates in a cycle, meaning that it will go back to day 1 after day 31. We will also provide a menu info booklet via WhatsApp for all the information regarding the meals, nutrition and benefits.
How do you plan your meals?

Our meals are assessed and designed by a nutritionist and an experienced chef with years of research and development.
What ingredients do you not use in your meals?

We do not use dory fish, pangasius fish, prawn, shrimp, crayfish, mussel, clam, ikan kembung and sardine.
Is your delivery islandwide?

We are able to deliver to almost 95% of Singapore with an exceptional few areas (such as Sentosa, Tuas and CBD). Do WhatsApp us at 8874 0514 to check.